General Conditions

Unless otherwise stipulated in writing, registration for any of the trips organized by Takeoff Surf Travel - Movimento Viagens - Viagens e Turismo Unipessoal Lda. implies full acceptance of these General Conditions.
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1. OBJECT

1.1. These General Contractual Conditions are intended to establish the terms and conditions that will govern the provision of package travel services by “Takeoff Surf Travel”, a brand marketed under the responsibility of Movimento Viagens - Viagens e Turismo Unipessoal, Lda., a company with its registered office at Av. da República, 90, 3º Esq., 1649-024 Lisbon, registered at the Lisbon Commercial Registry Office, with the single registration and legal entity number 508 425 409, with a share capital of two million nine hundred and twenty-five thousand euros, with Registration No. 2722, in the National Register of Travel and Tourism Agencies (RNAVT) (hereinafter referred to as the AGENCY), in addition to any Particular Conditions agreed between the CLIENT and the AGENCY.

1.2. The terms contained in the Particular Conditions, if any, prevail over the provisions of these General Conditions, and any additional written stipulations specially agreed between the CLIENT and the AGENCY prevail over both.

1.3. Services and products are offered to the CLIENT under the terms and conditions expressed herein.

1.4. The General Conditions, in the absence of an autonomous document, are an integral part of the travel contract together with the travel program (pre-contractual information) and the corresponding Standard Information Form.

1.5. The information contained in the proposal/program is binding on the AGENCY unless cumulatively:
• The Program expressly provides for it;
• The changes to it are insignificant;
• The information about the change is provided to the CLIENT on a durable medium.

1.6. By contracting with the AGENCY, the CLIENT acknowledges and accepts all established terms and conditions.

1.7. The AGENCY's economic activity code is 79110 - Travel agency activities.

1.8. These general conditions comply with the provisions of Decree-Law 17/2018 of March 8.

1.9. The General Conditions whose object is a Package Travel or Linked Travel Service contained in this program, the corresponding standard information forms, and the particular conditions contained in the travel documentation provided to the CLIENT at the time of booking the trip constitute the travel contract that binds the parties.

2. REGISTRATIONS

2.1. At the time of registration and booking, the CLIENT must pay 100% of the total service to be contracted.

2.2. If the trip for which the CLIENT registers results from a proprietary combined program or a tour operator and does not result from automatic booking processes, a payment of 30% of the trip price must be made, with the remaining 70% settled up to 45 days before the start of the trip.

2.3. Cases where providers impose payment conditions different from those set out above are excepted, regardless of the booking lead time, with the conditions of those providers prevailing as particular conditions. If applicable, the AGENCY will communicate the amount to be paid as soon as it obtains this information, and it is the CLIENT's responsibility to ensure the respective payment to make the booking.

2.4. The AGENCY reserves the right to cancel any registration for which payment has not been made under the above conditions.

2.5. Bookings are conditional upon obtaining confirmation of all services from the providers.

3. SPECIAL CONDITIONS FOR CHILDREN

Given the diversity of conditions applied to children (destination and provider), it is recommended to always ask about the special conditions that may apply to the trip in question.

4. BOOKING OF INDIVIDUAL SERVICES

4.1. FLIGHT BOOKING

4.1.1. The AGENCY makes flight bookings using a global booking system and is responsible for such bookings under the terms provided by law.

4.1.2. The responsibility for information regarding availability, schedules, type of equipment, stopovers, and airports lies entirely with the airlines.

4.1.3. Before boarding, the CLIENT must reconfirm the flight schedule(s) to be used with the airline or the AGENCY's services. The AGENCY is not responsible for schedule changes made by airlines.

4.1.4. Departure and arrival times are indicated in the local time of the respective country and in accordance with the respective airlines' schedules.

4.1.5. The prices informed may not include additional services such as, for example, meals on board, luggage, transport of surfboards (sports equipment), check-in, etc., and the CLIENT should contact the AGENCY if they do not obtain information at the time of booking.

4.1.6. In order to reduce the travel cost for the CLIENT, the AGENCY may offer travel solutions that result from the issuance of multiple tickets.

4.1.7. The rates used are normally restrictive and non-refundable, and such information is provided prior to booking.

4.1.8. Some airlines operate on a code-share system for certain destinations, and the flight may be operated by another carrier.

4.1.9. The issuance of transport tickets establishes the contract with the transport companies, and passengers are subject to the specific conditions of carriage, which are contained in the respective transport document issued.
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4.2. ACCOMMODATION BOOKING

4.2.1. The AGENCY makes hotel bookings using booking centers and/or its own contracting or directly with hotel units at the destination.

4.2.2. The responsibility for information regarding availability and prices of the intended accommodation lies with the providers.

4.2.3. The proposed rates are dynamic and may change if the booking is not made immediately.

4.2.4. The available accommodation types are presented by the service providers. Any special requests will be forwarded to the service provider but cannot be guaranteed by the AGENCY.

4.2.5. After booking, payment, and successful collection of the selected stay, the AGENCY will issue a voucher that will be delivered or sent by email to the CLIENT, which must be presented at check-in.

4.2.6. The confirmation of a booking through the AGENCY is communicated to the provider in accordance with the contractually established conditions and may, in certain cases, not be immediate, namely in situations where the booking is not for the same day.

4.2.7. Hotel units provide a description of their facilities and services and are solely responsible for the information provided.

4.2.8. The group, classification, and name of the accommodation are determined by the host State, which are sometimes different from those used in Portugal. The list of hotels and apartments presented is indicative, as is their category. Regarding accommodation, the following particular rules apply:
i) Apartments: It is the total and sole responsibility of the CLIENT to provide information on the number of people (adults and children) who will occupy the apartment. In the event that more people appear than those booked, the accommodation managers may refuse entry or proceed to directly charge any differences between the value paid to the AGENCY and the cost of the new apartment classification.
ii) Hotels: The prices shown are per person and are based on double room occupancy. Not all hotels have triple rooms, so an extra bed may be placed in a double room, which may not be of identical quality and comfort. When it comes to rooms equipped with two wide beds or a double bed, it is considered that, in most cases, the triple consists only of these two beds.
iii) Boats: The prices shown are per person and are based on cabin occupancy.

4.2.9. Schedule: As an indicative rule, rooms can normally be used from 2:00 PM on the day of arrival and must be vacated before 12:00 PM on the day of departure. In apartments, check-in generally takes place at 5:00 PM on the day of arrival, and they must be vacated before 10:00 AM on the day of departure. Key handover is normally done during normal office hours, at the reception, at a location to be indicated by the AGENCY. On boats, check-in normally takes place at 4:00 PM on the day of arrival and check-out is done before 10:00 AM.

4.2.10. Stays on a half-board or full-board basis do not include meals that coincide with flight times, transport to and from the airport, and waiting for flight connections.
For arrivals at the hotel after 7:00 PM, the first meal service will be dinner. On the last day, and unless a late check-out is possible, the last hotel service will be breakfast.

4.2.11. Unless otherwise indicated, drinks are not included in full-board and/or half-board plans. The all-inclusive plan includes meals and drinks (limited to those indicated and selected by the hotel unit).

4.2.12. Any specific request from the CLIENT regarding meals is always dependent on the provider's confirmation and may imply the payment of a supplement.
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4.3. SURF SERVICES

4.3.1 Unless otherwise provided in the Particular Conditions or in additional agreed stipulations, the equipment necessary for practicing Surf, Bodyboard, Stand Up Paddle (SUP), Windsurf, KiteSurf, or others is not included.
The rental of any other equipment is excluded, regardless of the circumstances that originate it, including loss of luggage occurred during the trip to the destination.

4.3.2. The CLIENT must settle locally any additional services not included in the contracted services that are proposed and organized by the service provider at the destination.

4.3.3. In the case of residents in Portugal, the service contracted in Portugal always implies insurance with specific coverage for the practice of wave sports (Surf, Bodyboard, or SUP). CLIENTS not residing in Portugal must contract insurance for the appropriate purposes in their country of origin.

4.3.4. By contracting the services, the CLIENT acknowledges being fully fit to practice them, and therefore the AGENCY cannot be held responsible, without prejudice to the general rules of law, for any situations caused by the activity.
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4.4. CAR RENTAL

4.4.1. The AGENCY acts merely as an intermediary in car rental services, limiting itself to directing rental requests to the providers of this type of service at the destination.

4.4.2. Information regarding price, vehicle type, pick-up location, and other information concerning the vehicle rental is the responsibility of the selected provider. Providers distribute their fleet by groups, and the make and model of vehicles associated with a specific group is merely indicative, with only the reserved group being guaranteed in the booking.

4.4.3. By accepting the booking, the CLIENT is subject to the service provision conditions of the contracted rental company.

4.4.4. The AGENCY is not responsible for any non-compliance by the provider.

4.4.5. The CLIENT is responsible for the payment of any extras contracted locally and not considered in the initially informed price.
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4.5. OTHER SERVICES

4.5.1. Service requests are processed and answered by email, whenever possible, by sending or delivering a proposal to the CLIENTS.

4.5.2. Services requested with payment only (even if partial) cannot be considered reserved, and therefore values may change until confirmation is obtained from the service provider, with the respective price being subject to confirmation at that time, without prejudice to the provisions for price change situations if such services are included in a package travel.

4.5.3. The awarding of the proposal by the CLIENT must be made in writing and implies the payment of the registration fee under the terms provided in clause 2 - “REGISTRATIONS”.

5. INFORMATION UNDER LAW NO. 144/2015 OF SEPTEMBER 8

Pursuant to Law no. 144/2015 of September 8, we inform you that the CLIENT may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Travel and Tourism Agency Customer Ombudsman at www.provedorapavt.com;
ii) Tourism of Portugal Arbitration Commission at www.turismodeportugal.pt.

6. COMPLAINTS

6.1. Any lack of conformity in the performance of a travel service included in the package travel contract must be communicated to the organizing or retail travel AGENCY in writing or by another appropriate means as soon as such lack of conformity occurs, i.e., without undue delay.

6.2. The right to file complaints for the purposes of price reduction or the right to compensation for lack of conformity of the travel services included in the package travel expires within 2 years.

6.3 In the event of a complaint regarding non-compliance with the contracted services, the CLIENT may trigger the Travel and Tourism Guarantee Fund, for which they must submit the respective complaint to the following entities and within the following deadlines:

a) With the Customer Ombudsman, as Movimento Viagens – Viagens e Turismo Unipessoal, Lda. is a member of the Travel and Tourism Agencies Customer Ombudsman at www.provedorapavt.com. To use this service, you must submit your complaint in writing within 60 business days after the end of the services. Agencies are bound to the punctual compliance with the decision issued by such entity.

b) With Turismo de Portugal I.P. at www.turismodeportugal.pt within 60 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the AGENCY; (iii) the date of becoming aware of the impossibility of its completion due to a fact attributable to the AGENCY; (iv) the closure of the establishment.

7. LUGGAGE

7.1. The AGENCY is responsible for luggage under the terms of the law.

7.2. The CLIENT is obliged to file a complaint with the service provider at the time of the theft, deterioration, or destruction of luggage.

7.3. In international transport, in the event of damage to luggage, the complaint must be made in writing to the carrier immediately after the damage is discovered, and no later than 7 days from the date of delivery. In the case of a mere delay in the delivery of luggage, the complaint must be made within 21 days from the date of delivery.

7.4. The submission of such a complaint is provided for in International Conventions and is essential for triggering the AGENCY's liability regarding the service provider.

8. LIMITS

8.1. The AGENCY's liability is limited to the maximum amount payable by the service providers, under the terms of the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.

8.2. Regarding maritime transport, the AGENCY's liability to its CLIENT for the provision of transport or accommodation services, where applicable, by maritime transport companies, in the event of damages resulting from their intent or negligence, shall be limited to the following amounts:
a) €441,436 in the event of death or bodily injury;
b) €7,881 in the event of total or partial loss of luggage or damage thereto;
c) €31,424 in the event of loss of a motor vehicle, including the luggage contained therein;
d) €10,375 in the event of loss of luggage, whether accompanied or not, contained in a motor vehicle;
e) €1,097 for damage to luggage resulting from damage to the motor vehicle.

8.3 Where applicable, the AGENCY's liability for the deterioration, destruction, or theft of luggage or other items in tourist accommodation establishments, while the CLIENT is staying there, is limited to:
a) €1,397 in total;
b) €449 per item;
c) The value declared by the CLIENT for items deposited in the care of the tourist accommodation establishment.

8.4. The AGENCY's liability for non-bodily injury may be contractually limited to an amount corresponding to three times the price of the service sold.

9. BOOKING AND AMENDMENT FEES AND EXPENSES

9.1. Each service booked through the AGENCY is subject to a service fee, which is displayed in stores in a visible location or on websites operated by the AGENCY and will be confirmed before the booking request is finalized.

9.2. By making a booking, the CLIENT accepts the fees mentioned therein.

9.3. For flights, airport taxes are itemized and differentiated from the cost of the airfare.

9.4. In some destinations, there are airport, entry, exit, and local taxes that must be paid locally, but these will be indicated prior to booking.

9.5. Some cities charge a tourist tax. As a rule, this amount is not included in the accommodation price and must be paid locally.

9.6. Amendment Fees: For each change (names, dates, type of apartment or room, trip, etc.): €35.
Please note that changes may, in certain situations, imply the cancellation of the initial service with the applicable cancellation costs (under the terms provided in clause 17 "CANCELLATION - TERMINATION"), and making a new booking with the desired changes is subject to acceptance by the respective suppliers.

10. DOCUMENTATION

10.1. The CLIENT must ensure their personal or family documentation (Citizen Card, Identity Card, Passport, military documentation, authorization for minors, visas, vaccination certificates, and any others that may be required) is in good order. The AGENCY declines any responsibility for the refusal of visas or the denial of entry to the CLIENT in a foreign country, and all costs resulting from such a situation shall be borne by the CLIENT.

10.2. TRIPS WITHIN THE EUROPEAN UNION:
i) CLIENTS (regardless of age) traveling within the European Union must possess their respective civil identification document (Passport, Identity Card, Citizen Card);
ii) To obtain medical assistance, they must carry their European Health Insurance Card;
iii) Nationals of non-EU countries must consult specific information regarding the documentation required for travel with the embassies/consulates of their countries of origin.

10.3. TRIPS OUTSIDE THE EUROPEAN UNION:
i) CLIENTS (regardless of age) traveling must possess their respective civil identification document (Passport) as well as a visa if necessary (obtain this information from the AGENCY at the time of booking);
ii) Nationals of non-EU countries must consult specific information regarding the documentation required for travel with the embassies/consulates of their countries of origin.

10.4. Minors traveling with their parents or authorized by them to travel with other adults must hold their own identification document; Citizen Card, Identity Card, or Passport. When traveling with a Passport, they must also carry a Citizen Card.

10.5. Some countries that require a Passport also require it to be valid for more than 6 months after the date of departure from the destination country.

10.6. SPECIAL NEEDS AND REDUCED MOBILITY

The CLIENT acknowledges that certain trips, surf programs, vessels, accommodations, or activities marketed by the AGENCY may, due to their nature or local characteristics, not be suitable for people with reduced mobility or special assistance needs. The AGENCY will provide available information before the contract is concluded, and it is the CLIENT's responsibility to communicate any specific needs in advance so the feasibility of the trip can be assessed.

11. CHANGES BY THE CLIENT

11.1. Provided the travel suppliers allow it, whenever a CLIENT who has booked a specific trip wishes to change their booking to another trip, or to the same trip with a different departure date, or any other change, they must pay the fee as an amendment charge (9.6).

11.2. However, if the change is made 30 days or less before the departure date of the trip for which the CLIENT is booked, or if the service providers do not accept the change, the CLIENT will be subject to the expenses and charges provided for under the heading "cancellation (termination)".

11.3. Once the trip has begun, if a change to the contracted services is requested for reasons not attributable to the AGENCY (e.g., extending the number of nights, changing a flight), the prices of the tourist services may not correspond to those published in the brochure that led to the booking.

12. TRANSFER OF BOOKING (CONTRACTUAL POSITION)

12.1. The CLIENT may transfer their booking to another person who meets all the requirements for the trip, provided they inform the agency at least seven consecutive days before the scheduled departure date. This may be considered a change to the existing booking.

12.2. The transferor and the transferee are jointly and severally liable for the payment of the outstanding balance and any additional fees, charges, or costs arising from the transfer, which will be duly notified and substantiated by the AGENCY.

13. CHANGES TO BE MADE BY THE AGENCY

13.1. Whenever, before the start of the package travel:
i) The AGENCY is forced to significantly change any of the main characteristics of the travel services;
ii) Or is unable to meet the special requirements requested by the CLIENT;
iii) Or proposes an increase in the price of the package travel by more than 8%, the CLIENT may, within 24 hours:
a) Accept the proposed change;
b) Terminate the contract without any penalty and be refunded the amounts paid;
c) Accept a substitute package travel proposed by the AGENCY, being refunded in case of a price difference.

13.2. Failure to respond by the CLIENT within the period set by the AGENCY will imply tacit acceptance of the proposed change.

14. PROGRAM CANCELLATIONS BY THE AGENCY

14.1. When the trip is dependent on a minimum number of participants, the AGENCY reserves the right to cancel the package travel if the number of participants reached is less than the minimum. In these cases, the CLIENT will be informed in writing of the cancellation within:
a) 20 days before the start of the package travel, for trips lasting more than six days;
b) 7 days before the start of the package travel, for trips lasting between two and six days;
c) 48 hours before the start of the package travel, for trips lasting less than two days.

14.2. Before the start of the package travel, the AGENCY may also terminate the contract if it is prevented from executing it due to unavoidable and extraordinary circumstances.

14.3. Termination of the travel contract by the AGENCY under the terms referred to above only entitles the CLIENT to a full refund of payments made within a maximum period of 14 days after the termination of the travel contract.

15. PRICE CHANGES (PACKAGE TRAVEL)

15.1. The prices shown are based on the costs of services and exchange rates in effect at the time of publication and are therefore subject to changes resulting from variations in transport or fuel costs, duties, taxes, fees, and exchange rate fluctuations up to 20 days before the travel date.
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15.2. If the increase in question exceeds 8% of the total price of the package travel, the provisions of clause 13 - “CHANGES TO BE MADE BY THE AGENCY” shall apply.

15.3. In the event of a price reduction, the AGENCY reserves the right to deduct the corresponding administrative expenses from the refund to be made to the CLIENT, which will be justified upon the CLIENT's request.

16. REFUNDS

Once the service has begun, no refund is due for services not used by the CLIENT due to force majeure, lack of favorable conditions for wave sports (Surf, Bodyboard, or SUP), or for reasons attributable to the CLIENT, unless a refund is provided by the respective suppliers. Failure to provide services due to causes attributable to the organizing AGENCY, and if it is not possible to replace them with equivalent ones, entitles the CLIENT to be refunded the difference between the price of the planned services and those actually provided.

17. CANCELLATION (TERMINATION)

17.1. The CLIENT or any of their companions is free to cancel the trip at any time.
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17.2. In the event of termination of the contract at the initiative of the CLIENT, the CLIENT is required to pay a termination fee calculated based on the notice period of the termination and the non-recoverable costs incurred by the AGENCY, under the following terms:

a) Up to 180 days before the start date of the trip: the value of services already confirmed and non-refundable with the respective suppliers, plus 30% of the value of the remaining contracted services;

b) Up to 90 days before the start date of the trip: the value of services already confirmed and non-refundable with the respective suppliers, plus 60% of the value of the remaining contracted services;

c) Up to 30 days before the start date of the trip: the value of services already confirmed and non-refundable with the respective suppliers, plus 100% of the value of the remaining contracted services.

For the purposes of this clause, non-refundable services are considered to be, including but not limited to, issued air, rail or sea tickets, accommodation bookings, tours, excursions, transfers, activities, entrance fees or any other services that, in accordance with the applicable terms of the respective suppliers, cannot be cancelled without costs or whose recovery is totally or partially impossible.
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17.3. Where applicable, the CLIENT will be refunded the difference between the amount paid and the amounts referred to above. In this situation, the refund will be made, after deduction of the termination fee, within a maximum period of 14 days after the termination of the travel contract.
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17.4. The CLIENT also has the right to terminate the travel contract before the start of the trip without paying any termination fee if unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity that significantly affect the performance of the trip or the transport of passengers to the destination. Termination of the travel contract in this situation only entitles the CLIENT to a full refund of payments made.
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18. LIABILITY

18.1. The AGENCY is responsible for the proper execution of all travel services included in the travel contract.
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18.2. In the case of package travel, the AGENCY is responsible to the CLIENT, even if the services are to be performed by third parties, without prejudice to the right of recourse under applicable general terms.
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18.3. Organizing travel and tourism agencies are jointly and severally liable with retail agencies in the case of package travel.
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18.4. For other travel services, the AGENCY is responsible for the correct issuance of accommodation and transport tickets and for the negligent selection of service providers, provided these were not suggested by the CLIENT.
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18.5. An AGENCY acting as an intermediary in the sale or booking of individual travel services is responsible for errors in the issuance of the respective tickets, even in cases resulting from technical deficiencies in the booking systems that are attributable to them.
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18.6. The AGENCY is responsible for any errors due to technical deficiencies in the booking system that are attributable to it and, if it has agreed to book a package travel or travel services that are part of linked travel arrangements, for errors made during the booking process.
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18.7. The AGENCY is not responsible for booking errors that are attributable to the CLIENT or caused by unavoidable and extraordinary circumstances.

19. ASSISTANCE

19.1. In the event of difficulties for the CLIENT, or when, for reasons not attributable to them, they are unable to complete the package travel, the AGENCY will provide the following assistance:
a) Provision of appropriate information on health services, local authorities, and consular assistance;
b) Assistance to the CLIENT in making long-distance communications and finding alternative travel solutions.
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19.2. If the difficulty underlying the request for assistance was caused by the CLIENT deliberately or through negligence, the AGENCY may charge a fee equal to the costs incurred as a result of providing such assistance.
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19.3. If, due to unavoidable and extraordinary circumstances, the CLIENT is unable to return, the organizing AGENCY is responsible for covering the necessary accommodation costs, if possible of an equivalent category, for a period not exceeding three nights per CLIENT. The retail AGENCY is jointly and severally liable for this obligation, without prejudice to the right of recourse under applicable general terms.
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19.4. The cost limitation provided above does not apply to persons with reduced mobility, their companions, pregnant women, unaccompanied minors, or persons requiring specific medical care, provided that the AGENCY has been notified of these specific needs at least 48 hours before the start of the package travel.

20. INSOLVENCY

In the event of the AGENCY's insolvency, the CLIENT may contact the Travel and Tourism Guarantee Fund by applying to Turismo de Portugal, I.P., the entity responsible for its activation:
Turismo de Portugal, I.P.
Rua Ivone Silva, Lote 6, 1050-124 Lisbon
Tel. 211 140 200 | Fax. 211 140 830
info@turismodeportugal.pt

21. INSURANCE

21.1. In accordance with current legislation, the AGENCY's liability is covered by civil liability insurance with the insurer Fidelidade, policy no. RC64176110, in the amount of €75,000.
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21.2. The AGENCY also offers insurance for sale, which may be purchased depending on the trip to guarantee assistance and cover cancellation expenses.

22. PAYMENT METHODS

22.1. The AGENCY offers the following payment methods:
• MB Reference
• Credit card
• Cash
• Bank transfer*
• Pre-paid products (Travel Cheque)
*Payment by bank transfer is only possible for certain services/products. If the CLIENT wishes to use this payment method, they must inform the travel consultant responsible for the booking.
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22.2. Payment methods are indicated based on the type of service booked and, in some situations, may not allow the use of the payment methods indicated in 22.1.
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22.3. Travel documents are issued after payment and verification of successful collection.
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22.4. The AGENCY reserves the right to cancel bookings that have not been paid within the indicated deadlines or in case of suspected fraud.
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22.5. In case of suspected fraud involving the use of credit cards for payment, the AGENCY may request additional elements to validate the transaction, and card details that are not strictly necessary for verification purposes should be hidden.

22.6. In the event of fraud, services are automatically cancelled, regardless of whether travel documents have been issued or if the trip and/or stay has already commenced.

23. LEGISLATION AND JURISDICTION

All disputes arising from the interpretation or execution of these General Terms and Conditions shall be governed by Portuguese law.

24. CHANGES TO GENERAL TERMS AND CONDITIONS

The AGENCY reserves the right to change these General Terms and Conditions at any time and whenever necessary, notifying the CLIENT of such changes prior to the booking being made. Such changes will not, however, affect bookings already made.

25. MISCELLANEOUS PROVISIONS

If any part or provision of these General Terms and Conditions is found to be null or void, the remaining provisions shall remain in full force and effect, and their overall validity shall not be affected, unless it can be concluded that the parties would not have agreed to the provision of the service or the supply of the product had they foreseen the nullity or ineffectiveness of the provision in question.

Notes:

• Any remaining special conditions will be included in the brochure for each specific destination and trip—particular conditions—and form part of the travel contract.
• These General Terms and Conditions may be supplemented by any other specific terms, provided they are duly agreed upon by the parties.
• Prices for most programs are based on the average dollar exchange rate; therefore, any significant fluctuation in this currency may result in a price revision for the trip, as per the terms of clause 15 - “PRICE CHANGES”.
• Due to constant changes in fuel prices, the fuel surcharge included in the price may be subject to change, as per the terms of clause 15 - “PRICE CHANGES”.
• The hotel and boat categories presented in the brochures follow the quality standards of the host country. These may be replaced by similar alternatives if, for reasons beyond the AGENCY's control, it is not possible to maintain or confirm the existing booking. The AGENCY is obligated to inform the CLIENT as soon as it becomes aware of such a situation.
• In the event of “Openboat” breakdowns, those responsible for the boat will make every effort to resolve the issue as quickly as possible, with the group being transported to the surf breaks via a support boat during the repair period. If the repair time exceeds 48 hours, the AGENCY and the local provider will attempt to find an alternative boat with similar characteristics. If no boat alternatives are found, the AGENCY will attempt to place the CLIENT in a Guest House or other accommodation equivalent to the category of the boat booked.
If no alternatives are found, or if it is in the CLIENT's interest, the AGENCY will rebook the airfare included in the travel package at no additional cost, and the CLIENT will be reimbursed for the remaining unused days of the program after their return.

• Surfing and other sporting activities are dependent on weather, ocean, and safety conditions, which may necessitate changes to schedules, locations, support vessels, or other operational adjustments. Such circumstances do not constitute a breach of contract when justified by participant safety requirements.

VERSION: Ed17 | July 2026

STANDARD INFORMATION FORM

The combination of travel services offered to you constitutes a package travel arrangement within the meaning of the legislation in force.
Therefore, you will benefit from all EU rights applicable to package travel. Movimento Viagens - Viagens e Turismo, Unipessoal, Lda. (Takeoff Surf Travel) and the service providers involved in this trip will be fully responsible for the proper performance of the package as a whole.
Furthermore, as required by law, Movimento Viagens - Viagens e Turismo, Unipessoal, Lda. and the service providers have protection in place to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that they become insolvent.

More information on key rights under Decree-Law no. 17/2018.

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