General Conditions
GENERAL BOOKING CONDITIONS
Unless otherwise stipulated in writing, registration in any of the trips organized by Takeoff Surf Travel - Movimento Viagens - Viagens e Turismo Unipessoal Lda., implies full acceptance of these General Conditions.
1. OBJECT
1.1. These General Contractual Conditions are intended to establish the terms and conditions governing the provision of travel services organized by “Takeoff Surf Travel”, brand marketed under the responsibility of Movimento Viagens - Viagens e Turismo Unipessoal, Lda., company with headquarters at Av. da República, 90, 3º Esq., 1649-09-0 24 Lisboa, registered at the Conservatória do Registro Comercial de Lisboa, with the unique registration and legal person number 508 425 409, with the share capital of two million and nine hundred and twenty-five thousand euros, with the Nº of Registration 2722, in the National Register of Travel and Tourism Agencies (RNAVT) (hereinafter referred to as AGENCY), in addition to any Particular Conditions agreed between the CLIENT and the AGENCY.
1.2. The terms contained in the Particular Conditions, if any, prevail over the provisions of these General Conditions and any additional written stipulations specially agreed between the CLIENT and the AGENCY prevail over both.
1.3. The services and products are offered to the CLIENT under the terms and conditions expressed herein.
1.4. The General Conditions, in the absence of an autonomous document, are an integral part of the travel contract together with the travel program (pre-contractual information) and corresponding Standard Information Sheet.
1.5. The information contained in the proposal/programme shall be binding on the AGENCY unless cumulatively:
• The Program or expressly foresee;
• Changes to it are insignificant;
• The information of the change is provided to the CLIENT in durable support.
1.6. By contracting with the AGENCY the CLIENT acknowledges and accepts all the terms and conditions established.
1.7. The economic activity code of the AGENCY is 79110 - Travel agency activities.
1.8. These general conditions comply with the provisions of Decree-Law 17/2018 of 08 March.
1.9. The General Conditions whose object is an Organized Trip or Related Travel Service included in this program, the corresponding standard information sheets and the particular conditions contained in the travel documentation provided to the CLIENT at the time of booking the trip constitute the travel contract that binds the parties.
2. REGISTRATIONS
2.1. At the time of registration and reservation the CLIENT must make the payment of 100% of the total service to be contracted.
2.2. If the trip for which the CLIENT signs up is the result of a combined program of his own or a tour operator and that does not result from automatic booking processes, a payment of 30% of the price of the trip must be made, paying the remaining 70% up to 30 days before the start of the trip.
2.3. Noteworthy are the cases in which suppliers impose payment conditions different from those set out above, regardless of the reservation in advance, the conditions of these suppliers as particular conditions prevail. If applicable, the AGENCY will communicate the amount to be paid as soon as it obtains this information and it is the responsibility of the CLIENT to ensure the respective payment to make the reservation.
2.4. The AGENCY reserves the right to cancel any registration for which payment has not been made under the above conditions.
2.5. Reservations are conditional on the suppliers obtaining confirmation of all services.
3. SPECIAL CONDITIONS FOR CHILDREN
Given the diversity of conditions applied to children (destination and supplier) it is recommended to always question the special conditions that may be applied to the trip in question.
4. AVULSO SERVICE RESERVATIONS
4.1. FLIGHT BOOKING
4.1.1. The AGENCY makes the reservations of flights using a global reservation system for this purpose and is responsible for such reservations in the terms provided for in the law.
4.1.2. The responsibility for information regarding availabilities, schedules, type of equipment, stopovers and airports lies entirely with the airlines.
4.1.3. The CLIENT must, before boarding, reconfirm with the airline or with the AGENCY's services, the schedule (s) of the flight (s) to be used. The AGENCY is not responsible for changes in schedules made by airlines.
4.1.4. Departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines.
4.1.5. The prices reported may not include additional services such as meals on board, luggage, transport of plates (sports luggage), check-in, etc., and the CLIENT must, if he does not obtain information at the time of booking, contact the AGENCY.
4.1.6. The AGENCY, in order to reduce the cost of travel to the CLIENT, can offer travel solutions that result from the issuance of multiple tickets.
4.1.7. The rates used are normally restrictive and non-refundable, such information being made available prior to booking.
4.1.8. Some airlines operate in a system of sharing equipment for certain destinations (Code-share) and the flight can be operated by another carrier.
4.1.9. The issue of transport tickets establishes the contract with the carrier companies and the passengers are subject to the specific conditions of carriage, which are contained in the respective transport document issued.
4.2. RESERVATION OF ACCOMMODATION
4.2.1. The AGENCY makes hotel reservations using reservation centers and/or contracting itself or directly with hotel units at the destination.
4.2.2. The responsibility for the information regarding the availability and prices of the intended accommodation lies with the suppliers.
4.2.3. The proposed rates are dynamic, and, if the reservation is not made immediately, may suffer price changes.
4.2.4. The types of accommodation available are presented by the service providers. Any special requests will be forwarded to the service provider but cannot be guaranteed by the AGENCY.
4.2.5. THE AGENCY, after booking, payment and good collection of the selected stay, proceeds to issue a voucher that will be delivered or sent by e-mail to the CLIENT which must be presented at check-in.
4.2.6. The confirmation of a reservation through the AGENCY is communicated to the supplier in accordance with the conditions established in the contract and, in certain cases, may not be immediate, in particular in situations where the reservation is not for the day itself.
4.2.7. The hotel units provide a description of their facilities and services and are solely responsible for the information provided.
4.2.8. The group, classification and name of the accommodation are determined by the host State which are sometimes different from those used in Portugal. The ratio of hotels and apartments presented is indicative, as well as their category. With regard to accommodation, the following special rules apply:
i) Apartments: It is the total and complete responsibility of the CLIENT to inform the number of people (adults and children) who will occupy the apartment. In the event that more people appear than those booked, those responsible for the accommodation may refuse entry or proceed to the direct collection of any differences between the amount paid at the AGENCY and the cost of re-typification of the apartment.
ii) Hotels: The prices shown are per person and are based on the occupancy of a double room. Not all hotels have a triple room, so an extra bed is placed in a double room, which may not be of the same quality and comfort. In the case of rooms matched with two large or double beds, it is considered that, in most cases, the triple consists only of these two beds.
iii) Boats: The prices shown are per person and are based on the occupancy of a cabin.
4.2.9. Opening hours: As a general rule, rooms can usually be used from 2pm on the day of arrival and must be vacated before 12pm on the day of departure. In the apartments, the entrance is usually at 5 pm on the day of arrival, and they must be free before 10 am on the day of departure. The delivery of the keys is normally made within the normal operating hours of the offices, at the reception, at a place to be indicated by the AGENCY. In boats, the entrance is usually at 4 pm on the day of arrival and the departure is made before 10 am.
4.2.10. Half board or full board stays do not include meals that coincide with the flight times, with transport to and from the airport and waiting for air connections.
Upon arrival at the hotel after 19h, the first meal service will be dinner. On the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
4.2.11. Unless otherwise stated, drinks are not included in the full board and/or half board schemes. The all-inclusive plan includes meals and drinks (limited to those indicated and selected by the hotel unit).
4.2.12. Any specific request from the CUSTOMER regarding meals is always subject to the confirmation of the supplier and may involve the payment of a supplement.
4.3. SURF SERVICES
4.3.1 Except as otherwise provided in the Special Conditions or in the agreed additional stipulations, the equipment necessary for the practice of Surfing, Bodyboarding, Stand Up Paddle (SUP), Windsurfing, Kitesurfing or others is not included.
The rental of any other equipment is excluded, regardless of the circumstances that originate it, including loss of luggage that occurred during the journey to the destination.
4.3.2. The CUSTOMER must pay locally for any additional services not included in the contracted services, which are proposed and organized by the service provider at the destination.
4.3.3. In the case of residents in Portugal, the service contracted in Portugal always implies insurance with specific coverages for the practice of wave sports (Surf, Bodyboard or SUP). CLIENTS not resident in Portugal, must take out insurance for the due purposes, in their country of origin.
4.3.4. By contracting the services, the CLIENT acknowledges that he is fully fit to practice them, so the AGENCY cannot be held responsible, without prejudice to the general rules of law, for any situations caused by the activity.
4.4. CAR RENTAL
4.4.1. The AGENCY acts as a mere intermediary in car rental services, limiting itself to directing rental requests to suppliers of this type of service at the destination.
4.4.2. The price information, type of vehicle, delivery location and other information regarding the rental of the vehicle is the responsibility of the selected supplier. Suppliers divide their fleet into groups, and the make and model of vehicles associated with a given group is merely indicative and only the reserved group is insured in the reservation.
4.4.3. The CLIENT when accepting the reservation is subject to the conditions of provision of the service of the contracted rental company.
4.4.4. The AGENCY shall not be liable for any breach by the supplier.
4.4.5. The CLIENT is responsible for the payment of any extras contracted locally and not considered in the initially reported price.
4.5. OTHER SERVICES
4.5.1. Requests for services are processed and answered by e-mail, whenever possible, to CUSTOMERS with the sending or delivery of a proposal.
4.5.2. Services requested only with payment (even if partial) cannot be considered reserved, so the amounts may be subject to change until confirmation is obtained from the service provider and the respective price is subject to confirmation at that time, without prejudice to the provision for price change situations if such services are included in a trip organized action.
4.5.3. The award of the proposal by the CLIENT must be made in writing and implies the payment of the registration amount in the terms provided for in clause 2 - “REGISTRATIONS”.
5. INFORMATION UNDER THE LAW NO. 144/2015 OF 8 SEPTEMBER
In accordance with Law no. 144/2015 of September 8, we inform that the CLIENT may resort to the following Entities for Alternative Resolution of Consumer Disputes:
i) Client Provider of Travel and Tourism Agencies in www.proveorapavt.com;
ii) Arbitration Commission for Tourism of Portugal in www.turismodeportugal.pt.
6. COMPLAINTS
6.1. Any non-conformity in the performance of a travel service included in the package travel contract must be communicated to the organizing or retailer travel agency in writing or other appropriate form as soon as such non-compliance occurs, that is, without undue delay.
6.2. The right to lodge complaints for the purpose of price reduction or the right to compensation for non-conformity of the travel services included in the organized trip expires within 2 years.
7. BAGGAGE
7.1. The AGENCY is responsible for baggage in legal terms.
7.2. The CLIENT is obliged to complain to the entity providing the services at the time of subtraction, deterioration or destruction of luggage.
7.3. In international transport, in the event of damage to baggage, the complaint must be made in writing to the carrier immediately after verification of the damage, and no later than 7 days from its delivery. In the case of mere delay in the delivery of the luggage, the complaint must be made within 21 days from the date of delivery of the same.
7.4. The presentation of such a complaint is provided for in the International Conventions and is essential for the triggering of the responsibility of the AGENCY on the entity providing the service.
8. LIMITS
8.1. The Agency's liability shall be limited to the maximum amount required of service providers under the Montreal Convention of 28 May 1999 on International Air Transport and the 1961 Berne Convention on Rail Transport.
8.2. With regard to maritime transport, the liability of the AGENCY, in relation to its CLIENT, for the provision of transport services, or accommodation, where applicable, by maritime transport companies, in the event of damage resulting from their intent or negligence, shall be limited to the following amounts:
a) €441.436, in case of death or bodily harm;
b) €7,881, in the event of total or partial loss of luggage or its damage;
c) €31.424, in the event of loss of a motor vehicle, including the baggage contained therein;
d) €10.375, in case of loss of luggage, accompanied or not, contained in a motor vehicle;
e) €1.097, for damage to luggage, as a result of damage to the motor vehicle.
8.3 Where applicable, the responsibility of the AGENCY for the deterioration, destruction and subtraction of luggage or other items, in tourist accommodation establishments, while the CLIENT is staying there, is limited to:
(a) €1,397, globally;
(b) €449 per article;
c) The amount declared by the CLIENT, regarding the articles deposited in the custody of the tourist accommodation establishment.
8.4. The Agency's liability for non-pecuniary damage may be contractually limited to the amount corresponding to three times the price of the service sold.
9. FEES AND CHARGES FOR RESERVATIONS AND ALTERATIONS
9.1. Each service booked through the AGENCY is subject to a service fee that is posted in stores in a visible place or on the websites operated by the AGENCY and which will be confirmed before the reservation request is made.
9.2. The CLIENT, when making the reservation, accepts the rates mentioned there.
9.3. In the case of flights, the airport fees are discriminated and differentiated from the cost of the air ticket.
9.4. In some destinations, there are airport, entrance, departure and local fees, which must be paid locally, but will be indicated prior to booking.
9.5. Some cities charge a tourist tax. As a rule, the amount is not included in the price of the accommodation and must be paid locally.
9.6. Change Expenses: For each change (names, dates, type of apartment or room, trip, etc.): €35.
We emphasize that the changes may, in certain situations, imply the cancellation of the initial service with the applicable cancellation costs (in accordance with the provisions of clause 17 “WITHDRAWAL - TERMINATION), and the making of a new reservation with the intended changes is dependent on acceptance of the changes by the respective suppliers.
10. DOCUMENTATION
10.1. The CLIENT must have in good order his personal or family documentation (Citizen Card, Identity Card, Passport, military documentation, authorization for minors, visas, vaccination certificate and others that may be required). THE AGENCY declines any responsibility for the refusal to grant visas or the refusal to allow the CLIENT to enter a foreign country, and the CLIENT's account will bear any and all costs that such a situation entails.
10.2. TRAVEL IN THE EUROPEAN UNION:
i) CLIENTS (regardless of age) who travel within the European Union must be holders of the respective civil identification document (Passport; B.I., Citizen Card);
ii) To obtain medical assistance they must be holders of the respective European Health Insurance Card;
(iii) Nationals of non-Community countries should consult specific information on the documentation required for travel to the embassy/consulates of the countries of origin.
10.3. TRAVEL OUTSIDE THE EUROPEAN UNION:
i) CLIENTS (regardless of age) who travel must be holders of the respective civil identification document (Passport) as well as the visa if necessary (obtain such information from the AGENCY at the time of booking);
(ii) Nationals of non-Community countries should consult specific information on the documentation required for travel to the embassy/consulates of the countries of origin.
10.4. Minors who travel together with their parents or authorized by them with other adults, are required to be holders of their own identification document; Citizen Card or Identity Card, Passport. When traveling with a Passport they must also be holders of a Citizen Card.
10.5. Some countries for which the presentation of a Passport is required, require that it be valid for more than 6 months after the date of departure from the country of destination.
11. CHANGES ON THE PART OF THE CUSTOMER
11.1. If the suppliers of the trip in question allow, whenever a CUSTOMER, registered for a certain trip, wishes to change his registration to another trip or to the same one with departure on a different date, or another possible change, he must pay the fee, as change expenses (9.6).
11.2. However, when the change takes place 30 days or less in advance of the date of departure of the trip, for which the CLIENT is registered, or if the service providers do not accept the change, it is subject to the expenses and charges provided for in the heading “withdrawal (termination)”.
11.3. After the start of the trip, if the change of the services contracted is requested for reasons not attributable to the AGENCY (e.g. extension of the nights of stay, change of flight) the prices of the tourist services may not correspond to those published in the brochure that motivated the hiring.
12. TRANSFER OF REGISTRATION (CONTRACTUAL POSITION)
12.1. The CLIENT may transfer his registration, being replaced by another person who fulfills all the conditions required for the trip, provided that he informs the agency at least seven days in advance before the expected date of departure which can be considered a change to the existing reservation.
12.2. The assignor and the assignee shall be jointly and severally liable for the payment of the balance due and for any additional fees, charges or costs arising from the assignment, which shall be duly informed and proven by the AGENCY.
13. CHANGES TO BE MADE BY THE AGENCY
13.1. Whenever, before the start of the organized trip:
(i) the AGENCY is required to significantly alter any of the main characteristics of travel services;
ii) Or fails to meet the special requirements requested by the CLIENT;
iii) Or propose an increase in the price of the organized trip by more than 8%, THE CLIENT may, within 24 hours:
a) Accept the proposed amendment;
b) Terminate the contract, without any penalty, being reimbursed for the amounts paid;
c) Accept an organized replacement trip proposed by the AGENCY, being reimbursed in case of price difference.
13.2. The absence of a response by the CLIENT within the deadline set by the AGENCY will imply tacit acceptance of the proposed change.
14. CANCELLATIONS OF THE PROGRAMME BY THE AGENCY
14.1. When the trip is dependent on a minimum number of participants, the AGENCY reserves the right to cancel the organized trip if the number of participants reached is less than the minimum. In these cases, the CLIENT will be informed in writing of the cancellation within the period of:
a) 20 days before the start of the organized trip, in the case of trips lasting more than six days;
b) 7 days before the start of the organized trip, in the case of trips lasting two to six days;
c) 48 hours before the start of the organized trip, in the case of trips lasting less than two days.
14.2. Before the start of the organised trip, the Agency may also terminate the contract if it is prevented from performing it due to unavoidable and exceptional circumstances.
14.3. The termination of the travel contract by the AGENCY in the terms mentioned above only gives the CLIENT the right to full refund of payments made within a maximum period of 14 days after the termination of the travel contract.
15. CHANGE IN PRICE (ORGANIZED TRIPS)
15.1. The prices shown are based on the costs of services and exchange rates in force at the date of publication, so they are subject to changes resulting from changes in the cost of transport or fuel, duties, taxes, fees and exchange fluctuations up to 20 days before the date of travel.
15.2. If the increase in question exceeds 8% of the total price of the organised trip, the provisions of clause 13 - “AMENDMENTS TO BE MADE BY THE AGENCY” shall apply.
15.3. In case of price reduction, the AGENCY reserves the right to deduct from the reimbursement to the CLIENT the corresponding administrative expenses, which at the CLIENT's request will be justified.
16. REFUNDS
After starting the service, no refund is due for services not used by the CUSTOMER due to force majeure, for lack of conditions favorable to the practice of wave sports (Surf, Bodyboard or SUP) or for reasons attributable to the CLIENT, unless reimbursed by the respective suppliers. Failure to provide scheduled services for reasons attributable to the organizing AGENCY and if replacement by other equivalents is not possible, confers on the CLIENT the right to be reimbursed for the difference between the price of the services provided and that of the services actually provided.
17. DESISTENCIA (TERMINATION)
17.1. The CLIENT or any of his companions is free to give up the trip at all times.
17.2. In case of termination, the Customer will pay a termination fee in the following terms:
a) Up to 180 days before the trip — the applicable cancellation fee corresponds to the value of air tickets + 30% of the remaining services
b) Up to 90 days before the trip - the applicable cancellation fee corresponds to the value of air tickets + 60% of the remaining services
Up to 30 days before the trip — the applicable cancellation fee corresponds to the value of air tickets + 100% of the remaining services
17.3. When this is the case, the CLIENT will be reimbursed for the difference between the amount paid and the amounts mentioned above. In this situation, the refund will be made, deducted from the cancellation fee, within a maximum period of 14 days after the termination of the travel contract.
17.4. The CLIENT also has the right to terminate the travel contract before the start of the same without paying any termination fee, if there are unavoidable and exceptional circumstances at the place of destination or in its immediate vicinity that considerably affect the realization of the same or the transport of passengers to the destination. The termination of the travel contract in this situation only gives the CLIENT the right to a full refund of the payments made.
17.5. The cancellation of travel services/organized trips whose reservation has been made using as a form of payment the voucher issued under Decree-Law No. 17/2020 of April 23 is subject to a cancellation fee equal to the price of the service, in order to avoid simulated or fraudulent reservations made only with the purpose of anticipating receipt two values titled by the voucher.
18. RESPONSIBILITY
18.1. The AGENCY is responsible for the correct execution of all travel services included in the travel contract.
18.2. When it comes to organized trips, the AGENCY is responsible to the CLIENT, although the services must be performed by third parties and without prejudice to the right of return, in the applicable general terms.
18.3. The organizing travel and tourism agencies are jointly and severally liable with the retail agencies, in the case of organized trips.
18.4. In the remaining travel services, the AGENCY is responsible for the correct issuance of accommodation and transport tickets and also for the wrong choice of service providers, if these have not been suggested by the CLIENT.
18.5. The AGENCY acting as an intermediary in the sale or booking of bulk travel services is liable for errors in the issuance of the respective tickets, even in cases resulting from technical deficiencies in the reservation systems attributable to them.
18.6. The AGENCY shall be liable for any errors due to technical deficiencies in the booking system attributable to it and, if it has agreed to book an organised trip or travel services forming part of related travel services, for errors made during the booking process.
18.7. The AGENCY is not responsible for errors in the reservation that are attributable to the CLIENT or that are caused by unavoidable and exceptional circumstances.
19. ASSISTANCE
19.1. In case of difficulties of the CLIENT, or when for reasons not attributable to him, he is unable to finish the organized trip, the AGENCY will provide the following assistance:
a) Provision of adequate information on health services, local authorities and consular assistance;
b) Assistance to the CLIENT in carrying out distance communications and finding alternative travel solutions.
19.2. If the difficulty that justifies the request for assistance was caused by the CLIENT deliberately or through negligence, the AGENCY may charge a fee in the amount of the costs incurred by virtue of the provision of this assistance.
19.3. If due to unavoidable and exceptional circumstances, the CLIENT cannot return, the organizing AGENCY is responsible for ensuring the necessary accommodation costs, if possible of equivalent category, for a period not exceeding three nights per CLIENT. The retail agency is jointly and severally liable for the obligation in question, without prejudice to the right of return, under the general terms applicable.
19.4. The cost limitation provided for above shall not apply to persons with reduced mobility, accompanying persons, pregnant women and unaccompanied children, or persons in need of specific medical care, provided that the Agency has been notified of these specific needs at least 48 hours before the start of the organised trip.
20. INSOLVENCY
In case of insolvency of the AGENCY, the CLIENT may resort to the Travel and Tourism Guarantee Fund, and to do so must resort to Turismo de Portugal I.P. entity responsible for the respective activation:
Tourism of Portugal, I.P.
Rua Ivone Silva, Lot 6, 1050-124 Lisbon
Tel. 211 140 200 | Fax. 211 140 830
info@turismodeportugal.pt
21. INSURANCE
21.1. In accordance with the legislation in force, the liability of the AGENCY is guaranteed by civil liability insurance in the company Seguradora Fidelidade with policy no. RC64316005 in the amount of €75.000.
21.2. The AGENCY also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance situations and cancellation costs.
22. PAYMENT METHODS
22.1. THE AGENCY provides the following forms of payment:
• Reference MB
• Credit card
• Money
• Bank Transfer*
• Pre-purchased products (Cheque Viagem)
* The use of payments by bank transfer is only possible in some services/products and the CLIENT must, if he intends to use this form of payment, inform the travel consultant responsible for the reservation.
22.2. The forms of payment are indicated according to the type of service booked and may, in some situations, not allow the use of the payment methods indicated in 22.1.
22.3. Travel documents are issued after payment and verification of good collection.
22.4. The AGENCY reserves the right to cancel reservations that have not been paid within the indicated deadlines or in case of suspicion of fraud.
22.5. In case of suspicion of fraud with the use of credit cards for payment, the AGENCY may request the delivery of a copy of the card used and a copy of the identification document.
22.6. In the event of a fraud situation, the services are automatically canceled regardless of whether the travel documents are issued or until the trip and/or stay has already started.
23. LEGISLATION AND JURISDICTION
Portuguese law shall apply to all disputes arising from the interpretation or execution of these General Conditions.
24. CHANGES TO THE GENERAL CONDITIONS
The AGENCY reserves the right to change these General Conditions at any time and whenever it is necessary by informing the CLIENT of this fact and prior to the execution of the reservation. Such an amendment shall not, however, affect reservations already made.
25. PROVISIONS AVULSAS
If any part or provision of these General Conditions is considered null or of no effect, the remaining provisions will remain in force and their overall validity will not be affected unless it can be concluded that the parties would not have agreed on the provision of the service or supply of the product if they had foreseen the nullity or ineffectiveness of the provision in question.
Notes:
• The other special conditions will be included in the leaflet for each specific destination and trip - special conditions - and which are part of the travel contract.
• These General Conditions may be supplemented by any other specific ones provided that they are duly agreed by the parties.
• The prices of most programs are based on the average dollar contribution, so any relevant derivation of this currency may imply a revision of the prices of the trip in accordance with clause 15 - “PRICE CHANGE”.
• Due to the constant changes in the price of fuels compared to the prices charged, there may be a change in the fuel supplement inserted in the price in the terms of clause 15 - “CHANGE IN PRICE”.
• The categories of hotels and boats presented in the brochures follow the quality standards of the host country, and they may be changed by similar ones when for reasons beyond the AGENCY it is not possible to maintain or confirm the existing reservation, obliging the AGENCY to inform the CLIENT as soon as it becomes aware of it.
• In situations of breakdowns of the “Openboats”, those responsible for the boat will make every effort to resolve the breakdown in the shortest time, the group being transported to the peaks through the support boat during the repair period. If the repair time is longer than 48 hours, the AGENCY and the local supplier will try to find an alternative boat, with similar characteristics. In the event that alternatives are not found by boat, the AGENCY will try to place the CLIENT in a Guest House or other accommodation equivalent to the category of the booked boat.
In the event that no alternatives are found or if it is in the interest of the CLIENT, the AGENCY will remark, at no additional cost, the air ticket included in the travel package, and the CLIENT will be reimbursed for the remaining days of the program not used, after the return.
STANDARD INFORMATION SHEET
The combination of travel services proposed to you constitutes an organized trip in accordance with the legislation in force.
It will therefore benefit from all EU rights applicable to organised travel. The Travel Movement - Travel and Tourism, Single Person, Lda. (Takeoff Surf Travel) and the service providers considered for this trip will be fully responsible for the correct execution of the overall organized trip.
In addition, as required by law, Movimento Viagens - Viagens e Turismo, Unipessoal, Lda. and the service providers have a protection to reimburse the payments you have made and, if the transport is included in the organized trip, ensure your repatriation if it is declared (s) insolvent.
More information on the main rights under Decree-Law no. 17/2018.
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